Refund Policy
At Ultimate Finds, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please refer to our refund policy outlined below.
Eligibility for Refunds
We accept refund requests for items that are:
- Damaged or defective upon arrival
- Incorrectly shipped (wrong product or size)
To be eligible for a refund, the product must be:
- Returned within 30 days of receiving the order
- In unused and original condition, with all tags and packaging intact
Non-Refundable Items
The following items are not eligible for refunds:
- Sale or clearance items
- Gift cards
- Products that have been used, worn, or washed
- Personalized or custom-made items
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at ultimatefindsllc@gmail.com within 30 days of receiving your order.
- Provide your order number and a description of the issue with the product.
- If applicable, include photos of the damaged or incorrect item(s).
Once your refund request is received and approved, we will send you instructions on how to return the item(s).
Refund Process
- After we receive the returned item(s), we will inspect the product to confirm its condition.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
Shipping costs are non-refundable. You are responsible for the cost of return shipping unless the item was damaged, defective, or incorrectly shipped.
Exchanges
If you would like to exchange an item, please follow the refund process above and place a new order for the item you wish to receive.
Contact Us
If you have any questions or need assistance with a refund or exchange, please reach out to us:
ultimatefindsllc@gmail.com